HOW CAN I PAY FOR MY ORDER?

We accept Mastercard, Visa, Afterpay and Paypal.

WHAT IS THE STATUS OF MY ORDER?

View the current status of your order by logging into your account and selecting your order number.

HOW QUICKLY WILL MY ORDER BE DISPATCHED?

Once we have received your order, we will dispatch on the next business day.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, we will send you an email with the tracking number. The tracking number will also be available for viewing in your online account.

WHAT ARE THE AVAILABLE DELIVERY OPTIONS?

AUSTRALIA

All Operari orders are processed and dispatched from our warehouse via Australia Post. 

We offer free standard delivery for all orders over $100. Orders under $100 will incur a $10 flat fee. Express Post delivery is also available at checkout for $15.

STANDARD POST ESTIMATED DELIVERY TIME FRAME*

3-7 business days for metropolitan areas.
7-10 business days for regional areas including WA, QLD and NT.

EXPRESS POST ESTIMATED DELIVERY TIME FRAME*

1-3 business days for Metro areas.
2-5 business days for regional areas including WA, QLD and NT.

*Please note that delivery may be longer than the specified times during busy periods.

INTERNATIONAL

We are not offering international delivery at this time.

DO I NEED TO SIGN FOR MY DELIVERY?

Yes. All deliveries require a signature and cannot be left unattended; if you’re not home, a card will be left with instructions to collect from your local post office or how to arrange a re-delivery.

CAN YOU DELIVER TO A PO BOX OR PARCEL LOCKER?

No. We cannot deliver to either as they are usually too small to accept most of the products we sell.

CAN I REQUEST A DELIVERY DATE OR TIME?

No. Unfortunately we're unable to provide a choice of delivery day or time.

HOW DO I REGISTER MY PRODUCT?

All eligible Operari products are issued with a unique serial number which is used for registration.

You can register your product here

WHAT PRODUCTS ARE ELIGIBLE FOR REGISTRATION?

The following products can be registered:

• V1 Hybrid Carry-on Suitcase
• V1 Hybrid Check-in Suitcase
• Suitcase Bundles

Our packing cells and accessories do not require registration.

WHAT IS YOUR WARRANTY POLICY?

We offer a limited lifetime warranty on our suitcases, and a 12-month manufacturing warranty on our packing cells and accessories. Please refer to our warranty section for the full details

HOW CAN I SUBMIT A WARRANTY CLAIM?

To submit a claim for warranty purposes, please complete our online form.

HOW DO I RESET MY HARD CASE LOCK ?

The original combination lock number is 0-0-0. To reset the number

1. Slide the resettable button from "OFF" to "SET"
2. Select your desired code using the number dial
3. Slide back the the resettable button to "OFF". You can now open the lock with the new code

WHAT IS YOUR RETURNS POLICY?

We accept returns within 30 days from the delivery date for all Australian orders if you are not completely happy with your purchase. All returned items must be

• Unused, in the original packaging with all tags attached

Refunds will incur a return fee of 10% of the item/s cost and will be deducted from the final refund. Please include all accessories (Dust bags, packing cubes, essentials pod and laptop case) as if these are not returned, then the retail value of the items will be deducted from your total refund.

Initiate your return

CAN I BUY AN OPERARI GIFT CARD?

Yes. Our gift cards are available to purchase in various denominations.

 HOW LONG ARE THE GIFT CARDS VALID FOR?

Our gift cards do not have an expiry date.