ENVIRONMENTAL RESPONSIBILITY

We are committed to reducing our environmental impact and supporting responsible production. Our key suppliers are required to maintain ISO 14001 Environmental Management Certification and have targets and protocols in place to manage energy use, greenhouse gas emissions, water consumption, waste, and packaging responsibly. These measures help identify risks and drive continuous environmental improvement across our supply chain.

SOCIAL RESPONSIBILITY
We support safe, fair, and respectful workplaces. Our responsible sourcing approach includes SA8000 certification and SMETA audits for key suppliers, helping to promote ethical labour practices, worker wellbeing, health and safety, and transparency across our supply chain, while supporting awareness of modern slavery risks.

ETHICAL BUSINESS PRACTICES
We act with integrity in how we operate, communicate, and market our products. We are committed to responsible marketing and advertising and to protecting customer privacy in line with the Australian Privacy Principles. We collect only what is necessary, never sell personal information, safeguard data through reasonable security measures, and provide customers with clear rights to access, correct, or request deletion of their information. Full details are available in our Privacy Policy.

GOVERNANCE AND COMPLIANCE
We comply with applicable Australian laws and regulations, including those administered by the ACCC, ASIC, and Fair Work Ombudsman, and expect our suppliers to meet equivalent legal and regulatory standards in their countries of operation.

CUSTOMER RESPONSIBILITY
Customer safety, quality, and care are central to our business. We are committed to supplying products that are safe, compliant, and fit for purpose under Australian Consumer Law. Any product safety concern—whether raised by customers or identified internally—is promptly assessed and addressed, including corrective action where required. We also believe great customer service starts with listening, and we aim to handle enquiries and complaints fairly, promptly, and with care.

SUPPLY CHAIN RESPONSIBILITY
We work closely with our suppliers to maintain high environmental, ethical, and quality standards. Key suppliers are required to hold ISO 9001 certification to support consistent quality, clear processes, and continuous improvement. Together with SA8000 and SMETA requirements, this forms part of our broader approach to supplier accountability, risk management, and long-term improvement.