This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By accessing our website or using our services, you agree to the terms in this Privacy Policy.

“We”, “our”, “us” — refers to Operari Pty Ltd (ACN: 683 896 899.)

“You”, “Your” — any individual whose personal information we collect.

“Personal Information” — information about an identified individual or an individual who is reasonably identifiable.

“Data Controller” (GDPR) — we act as the data controller for all data collected through this website.

In order to carry out our business, we collect different types of personal information:

 

INFORMATION YOU PROVIDE DIRECTLY

Information such as your full name, billing and delivery address, email address, telephone number and payment information is collected from you when an order has been placed through our website. Your credit card details are not visible to us, and this information is not retained by us.

 

DEVICE INFORMATION COLLECTED AUTOMATICALLY

We automatically collect information including, IP address, web browser and device details, your time zone, cookies installed on your device, browsing behaviour, referring/exit pages and search terms, log files (browser type, ISP, timestamp data), web beacons, tags and pixels (tracking technologies).

 

ORDER AND SERVICE INFORMATION

In order to fulfil and send your order, we will collect order details, payment method, delivery status and customer service interactions. We only collect information necessary for business operations and compliance with the APPs and GDPR.

We collect personal information to process and deliver orders, manage payments and prevent fraud, communicate with you about orders or inquiries, and provide customer support. This information also helps us operate and optimise our website, improve customer experience, analyse site behaviour and advertising effectiveness, and meet our legal and taxation obligations. We may send marketing communications, but only with your consent or where legally permitted.

Under the GDPR, we process personal information based on several lawful bases, including fulfilling a contract with you, complying with legal obligations, pursuing our legitimate interests such as fraud prevention, website security, analytics, and advertising, and obtaining your consent for activities like marketing and certain cookies where required.

We may disclose your information to trusted third parties, including:

• Processing secure payments (Shopify Payments, Afterpay, PayPal)
• Fulfilling, Dispatching and delivering your order (Australia Post and third party warehouse partners)
• Targeted Advertising, behaviour tracking, analytics and functional cookies (Google, Meta Services, Mailchimp, HubSpot)
• IT, cloud and website support providers
• Government authorities when required by law

We do not sell your personal information.

Where third parties store data overseas (including the USA, Canada, Singapore, or the EU), we take reasonable steps to ensure compliance with APP 8: Cross-border Disclosure and GDPR requirements for international transfers.

We use cookies for Website functionality, Checkout operations, Analytics, Personalisation and Advertising (Meta, Google, etc.)

You may disable cookies in your browser settings.
More information: http://www.allaboutcookies.org

Facebook: https://www.facebook.com/settings/?tab=ads

Google Ads: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance: http://optout.aboutads.info/

We use Google Analytics to understand how visitors use our site.
Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/
Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

 

We do not alter our data collection practices when we receive a Do Not Track (DNT) signal from your browser.

We implement reasonable technical and organisational measures to protect information from Loss, Misuse, Unauthorised access, Modification, Disclosure.

No method of online transmission is completely secure.

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate or outdated information
• Request deletion of your information (GDPR & where legally permitted)
• Object to processing
• Withdraw consent for marketing
• Request data portability (GDPR)

Contact us at info@operarispace.com to exercise these rights.

We retain personal information only as long as necessary for providing goods and services, legal and tax compliance and resolving disputes. Information is securely deleted or de-identified when no longer required. For GDPR users, you may request earlier deletion.

Our website and services are not intended for minors. We do not knowingly collect personal information from children.

If you believe your privacy rights have been breached, contact us at:
Email: info@operarispace.com. We aim to respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC). https://www.oaic.gov.au

International residents may also contact their local supervisory authority.

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised date.

For questions about this policy or to request access/correction/deletion, contact info@operarispace.com.