You have 30 days from the date of delivery to return an item you're not completely happy with, for a refund to your original payment method.

To qualify for a refund, your item must be:

• Unused and unmarked, with no signs of wear
• In its original packaging (box, dust bag, and all accessories included)
• With all original tags still attached

Every return is inspected on arrival to confirm it meets these conditions before a refund is issued. Items that show use, are missing accessories, or arrive without original packaging or tags will not be eligible for a refund. (See “If your return doesn't qualify” below.)

Sale and Clearance items are final sale and cannot be returned or exchanged, unless faulty.

• Email info@operarispace.com or complete our returns form within 30 days of delivery, with your order number, the reason for return and photos to confirm your product is new and unused, with a separate photo of the wheels to confirm they have not been used.
• We'll send you a prepaid return shipping label.
• Pack the item securely in its original packaging and attach the label.
• Drop your return any Australian Post location. Keep your receipt until your refund is confirmed.

The cost of the return shipping is variable, based on your order and location and is deducted from your refund. We will confirm the amount with you when we email the prepaid return shipping label to you. There's no other restocking or handling fee.

Once we receive your return, we inspect it against the conditions above. If it qualifies, we process your refund to your original payment method within 5 business days. You'll get an email confirmation once it's on its way. Please allow extra time for your bank or card provider to reflect it.

If an item doesn't meet the condition requirements, for example, it shows signs of use or is missing tags or accessories, we won't be able to issue a refund. We'll contact you, and the item will be returned to you at your cost.